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Privacy Policy
ACG Medical Supply, Inc. complies with the federal Health Insurance Privacy and Portability Act regulations pertinent to home medical equipment sales and rentals.
ACG will not release your name, phone numbers or other demographic data without your written consent to do so. ACG does not sell its customers names, phone numbers, address or other demographic data. ACG will not E-mail or phone its customers except as necessary in the courses of a specific order/purchase without the customer's consent.
ACG complies with all federal regulations prohibiting the releases of a patient's health care information.
Product Recall Information
ACG maintains a confidential record of medical equipment sales. In the event of a manufactures recall of a specific product, ACG will contact the customer with information regarding how to return the equipment to the manufactures for repair, refund or replacement. ACG complies with Medicare regulations regarding all recalls.
Manufacture's Warranties
ACG Medical Supply, Inc. includes the manufacture's Warranty booklets and/or agreements with all warranted equipment. ACG also includes its own policy on how, where and when to make returns of equipment and/or to request warranted or non-warranted repairs and/or maintenance services.
Repairs and Services
ACG provides repair & maintenance services on the following equipment:
- Power Wheelchairs
- Wheelchairs
- Electric Scooters
- Hospital Beds
- Lift Chairs
- Walkers/Rollators
Returns Policy
- Any unopened package/carton may be returned for a refund of the purchase price of the returned item/s, not including shipping within thirty (30) days from the date of purchase. ACG Medical Supply, Inc. reserves the right to charge up to a 15% restocking fee with a minimum of a $5 charge for handling.
- Returns of opened packages/cartons will be accepted on a case-by-case basis, and will generally be accepted if returned in new and resalable condition. Before returning the item, the customer must obtain a "Returned Merchandise Authorization" number from an ACG Medical Supply, Inc. customer service representative. The "Returned Merchandise Authorization number must be written clearly on the outside of the package/carton. Returns without a "Returned Merchandise Authorization" number cannot be accepted by ACG. The customer is responsible for return shipping charges.
- If you are returning an item that is defective, we apologize. When you call to obtain the Returned Merchandise Authorization, we will discuss with you the manufacture's return requirements. Some manufacturer's require defective merchandize be shipped directly back to the manufacturer. Either the manufacturer or ACG will cover all return shipping costs in addition to arranging a refund or replacement of defective merchandise.
- If you paid by credit card, your account will be credited for the purchase price once ACG receives the item. If you paid by check or money order, allow time for the check or money order to clear before expecting reimbursement
- Certain products may not be returned for health reasons. These products include eating equipment, personal hygiene items, commodes, raised toilet seats, erection aids, bathroom equipment, opened sterile supplies and or equipment.
- Custom made or custom fitted supplies /equipment/products may not be returned
- Items that have been worn may not be returned
Insurance Coverage and Claims Filing
ACG Medical Supply, Inc. accepts assignment on a case-by-case basis. Accepting assignment means we will accept the amount your insurance benefits cover as full payment of the cost of your equipment purchase, less any deductibles or co-pays your insurance company requires you to pay. Before ACG accepts assignment , we must have detailed information from the customer so we can verify your benefits and obtain authorization from your insurance company to use your benefits. ACG will also require a copy of your insurance card, and a detailed prescription from your physician. It is the customer's responsibility to visit with their physician to obtain a detailed prescription, although ACG can provide you the appropriate forms. If you plan to request ACG accept assignment of your insurance as payment, please call ACG (972-463-0737 (877-463-0737 toll free) to discuss your individual needs and your individual insurance before placing your order.
Many insurance companies pay for medical equipment that your physician certifies is medically necessary for your medical condition. In the event ACG is not a participating provider for your insurance company, or does not accept assignment, ACG will, as a customer convenience, file your claim for you. It is the customer's responsibility to provide ACG with the physician's detailed prescription, a copy of your insurance card, and other customer demographics which the insurance company will require to pay the claim. If you plan to request that ACG file your insurance claim for you, please call ACG to discuss your individual needs and your individual insurance before placing your order. The customer must pay for the product at the point of sale. The claim will direct the insurance company to reimburse the customer vs reimbursing ACG.
Sales Tax
ACG Medical Supply, Inc. adds sales tax of 8.25% for sales in Texas. If your physician has prescribed the product you are ordering, no sales tax will be added if ACG Medical Supply, Inc. has an original or faxed copy of the prescription in our permanent , confidential,medical records. Call ACG if you have questions about tax-free home medical equipment items.
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